Moment support

Support

Need help with shields, Screen Time permission, purchases, or app-store questions? Contact Moment support.

Contact

Helpful Details to Include

• Your device model and iOS or iPadOS version.
• The Moment app version.
• Whether Screen Time permission is approved.
• What you expected to happen and what happened instead.
• Screenshots if they help explain the issue.

Screen Time Permission

Moment needs Apple's Screen Time authorization to shield selected apps and read usage summaries. If authorization is denied, open iOS Settings and review Screen Time and app permissions, then return to Moment and try setup again.

Purchases

In-app purchases are processed by the app store provider. If a purchase does not appear, use Restore Purchase inside Moment first. For billing issues or refunds, use the purchase history and support tools from Apple.

Privacy and Data Choices

Read the Privacy Policy and Data Choices page for details about local app data, support messages, and deletion requests.